Please note that Deconkart does not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond and report the same to info@deconkart.com for necessary action. You may report a breach of the Privacy Policy also to the same mail id.

CUSTOMER INFORMATION

At the time of registration, it is imperative to add all the requisite details in the registration form to proceed to the next step. You are liable to provide us with correct information with respect to your age, whenever and wherever asked for, as it will determine your eligibility to legally contract with us. You should keep all the corrected information and your details of delivery address, contact numbers and other correspondence and communication updated at all times at your own responsibility. Company reserves its right to disable the ID of the user or to refuse registration at its own discretion.

Company shall not be responsible and can neither be alleged to be deficient in services in the following circumstances:
(i) Wrong delivery address provided by the User;
(ii) Any loss to the User/Customer by furnishing incorrect or wrong particulars on the website of the company;
(iii)Any deficit in remittance of payment to the company for the products ordered
(iv) Any wrong information or content published by the user on the website which violates the applicable laws, user shall be prosecuted under the statutory laws for the same.

INTELLECTUAL PROPERTY POLICY

This website is the sole and exclusive proprietary right of Deconkart. All the intellectual property with respect to the products, material, content, concept, photographs are duly protected by the relevant IPR laws and are exclusively owned by the company or its subsidiaries or associate companies only. The website is protected under the Copyright Act as applicable in India and also under the international convention to which India is a signatory and thus has worldwide protection under copyright laws in the concept, material, pictures and any other data available on this portal exclusively belongs to the company.

The company’s logos/trademarks/artist works or its service marks/names are trademarks owned by the company. The user undertakes not to display/use the same in any manner without the written prior permission of the company.

User is advised not to misuse any IP of the website, content or of the company in any manner whatsoever. Any misuse by the user shall be construed to be a malafide infringement and the company shall enforce its IP rights strictly against the user.

Any reference to names, marks, products or services of third parties are merely advertisements or hyperlinks solely provided for the purposes of user friendly customer interface as per the requirements of the customer. They do not imply any company sponsorship, affiliation or recommendation between the company and such third party.

PRODUCT INFORMATION LIABILITY

The images as exhibited of the products on the website are only for the purposes of representation and reference. The actual product might differ in its colour, appearance or final packaging. The availability of the products shall be determined only at the time when the actual order is being placed and after confirmation of the delivery locations.

The pictures and the colours of the product as displayed on the website may differ with the actual product delivered.

The products and packaging as exhibited on the website might vary with the details of the product delivered to you with respect to the batch number, date of packing, date of expiry as these would vary so as to ensure quality products being delivered to the customer.

In case the manufacturer, changes the packaging while retaining the quantity and contents, then again the product as delivered shall vary in its look.

Thus, colour variation, details of label on the product and packaging of change in bottle or box or container shall not amount to defect or deficiency in service.

The perishable products being goods or products of daily needs have limited shelf life due to its perishability and thus any grievance for those cannot be taken cognizance of by the company if the same is not reported within a span of 24 hours from the time the product was delivered to the customer.

PRICING POLICY

The products shall be sold at the Maximum Retail Priceor less as stated on the label of the packaging.

The goods will never be sold at a price higher than the MRP. As regards, the fruits and vegetables, they shall be sold at the rate which is displayed at the time of final ordering of the products. The prices of the perishable fruits and vegetables might differ from the other sellers as they keep fluctuating on a daily basis. The price charged as on the date of order and payment shall prevail and not hose as on the date of delivery.Rounding off of the bill amount will be done to nearest rupee. i.e. fraction of 50 paisa and above shall be rounded off to the next higher rupee and fraction of less than 50 paisa shall be ignored.

MODIFICATION AND CANCELLATION POLICY

Users can cancel the order any time before they receive a notification that the product or order is ready to be dispatched from the store or out for delivery. In case, the order is modified the balance remittance is to be paid and in case the order is cancelled the Company shall refund the money to the User. The order cannot be cancelled once it is notified that the same is out for delivery.

REPLACE AND REFUND POLICY

The Company is a user friendly and reliant portal. The company follows ease of return and refund policy. Any product purchased from the website can be returned at the time of delivery and the value of the said item will be reduced from the customer bill there itself. In case of a latent defect identified by the user, as a special case, a return and refund claim can be entertained by the company, provided the same is reported by the customer within a period of 24hrs from the date of delivery at the company’s customer care.

PAYMENT POLICY

User may opt for Cash on Delivery option as par company terms whereby the user shall make the payment to the company’s authorized representative who shall be delivering the order. The user shall be given a proper receipt as against the payment with the order.

User is entitled to use his/her credit/debit or any other payment cards or online banking facility to make the payment for goods ordered on website. User understands and agrees that the facilitation of payment through credit cards, debit cards, internet banking etc., are all processed through an outsourced third party payment processor.  The usage of these gateways might require further acceptance of certain terms and conditions between the user and them.

In the event of use of third party payment gateway, the company redirects the user to the said website and it does not collect or access or store or process any information of the user relating to the Credit Card, Debit Card, Net Banking or any other financial information. Kindly read and understand the privacy policy of the payment gateway before processing your payment.

TERMINATION

This User agreement is valid and subsisting till the time the user continues to use the website of the company. The user may discontinue any further use of the website at any time. The company may also terminate this agreement with or without notice and accordingly block the access of the user to the website. Such termination shall be without any liability to the company. User undertakes to destroy or delete all the material if any downloaded from the website or mobile application of the company at the time of discontinuation of its services.

You will provide authentic and true information in all instances where such information is requested of you. Deconkart reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.

You authorize Deconkart to contact you for any transactional purposes related to your order/account. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Gurgaon shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Deconbasket and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Gurgaon.